Privacy Policy
Privacy Policy
1.1
We are pleased that you are visiting Langford's Luxe and thank you for your interest in our products and services. This Privacy Policy explains how we collect, process, and protect your personal data when you use our website. Personal data refers to any information that can be used to identify you directly or indirectly.
1.2
The data controller responsible for processing personal data on this website under the General Data Protection Regulation (GDPR) is:
Langford's Luxe
If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
Email: info@langfords-luxe.com
1.3
Our website uses SSL/TLS encryption to ensure secure data transmission and protect confidential information such as orders and customer inquiries. You can recognize a secure connection by the "https://" prefix and the lock icon in your browser.
We do not carry out automated decision-making or profiling that produces legal effects or similarly significant consequences as defined in Article 22 GDPR.
DATA COLLECTION WHEN VISITING OUR WEBSITE
When you visit our website without registering or submitting information, we automatically collect certain technical information transmitted by your browser, including:
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Website visited
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Date and time of access
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Amount of data transferred
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Referring website
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Browser type
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Operating system
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IP address (where applicable, anonymized)
This information is processed under Article 6(1)(f) GDPR based on our legitimate interest in ensuring the stability, security, and proper functioning of our website.
COOKIES
Our website uses cookies to improve your browsing experience and enable essential website functionality.
Cookies are small text files stored on your device. Some cookies are deleted after your browsing session ends, while others remain stored on your device until they expire or are manually deleted.
Cookies may be used to:
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Remember your preferences
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Improve website functionality
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Analyze website performance
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Personalize your shopping experience
Some cookies are necessary for processing orders and maintaining shopping cart functionality.
Third-party service providers may also place cookies on your device for analytics or advertising purposes.
You can disable cookies at any time through your browser settings. Please note that disabling cookies may limit certain website features.
CONTACTING US
When you contact us by email or through our contact form, we collect the personal information you provide in order to respond to your request.
The legal basis for processing this information is Article 6(1)(f) GDPR.
If your inquiry relates to placing an order or entering into a contract, processing is additionally based on Article 6(1)(b) GDPR.
Your information will only be retained as long as necessary to process your request unless legal retention obligations apply.
CUSTOMER ACCOUNT & ORDER PROCESSING
When placing an order or creating a customer account, we collect and process personal information necessary to complete your purchase.
This may include:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number
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Payment details
Your information is processed solely for fulfilling your order and providing customer support.
Customer accounts may be deleted at any time by contacting us at:
EMAIL MARKETING
Newsletter
If you subscribe to our newsletter, we will use your email address to send promotional emails and updates about our latest collections and offers.
Newsletter subscriptions use a double opt-in process.
You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.
Existing Customers
If you purchase from Langford's Luxe, we may occasionally send information regarding similar products based on our legitimate business interests where permitted by applicable law.
You may opt out at any time.
PAYMENT PROCESSING
To complete your purchase, payment information may be securely processed through third-party payment providers including:
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PayPal
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Klarna / SOFORT
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Credit Card Providers
Payment providers process your information according to their own Privacy Policies.
We do not store complete payment card information on our servers.
SHIPPING
To fulfill your order, we share the necessary shipping information with our delivery partners.
Only the information required to deliver your package is shared.
PRODUCT REVIEW REMINDERS
If you consent, we may send a one-time email asking you to review your recent purchase.
You may withdraw your consent at any time.
SOCIAL MEDIA
Our website may contain links or plugins for:
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Facebook
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Instagram
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Other social media platforms
When interacting with these services, their own Privacy Policies apply.
ONLINE MARKETING
To improve our website and advertising performance, we may use services including:
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Google Analytics
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Google Ads
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Facebook Pixel
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Remarketing technologies
These tools may use cookies to analyze website traffic and improve advertising relevance.
You may disable cookies or opt out through your browser settings.
YOUR RIGHTS
Under the GDPR, you have the following rights:
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Right of access
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Right to rectification
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Right to erasure
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Right to restriction of processing
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Right to data portability
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Right to object
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Right to withdraw consent
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Right to lodge a complaint with your local supervisory authority
Requests may be submitted by contacting:
DATA RETENTION
We retain personal information only for as long as necessary to fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.
Once retention periods expire, personal information is securely deleted.
CONTACT
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Langford's Luxe
Email: info@langfords-luxe.com