Return Policy

Return Policy

Order Confirmation & Policy Acknowledgment

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Return & Refund Policy.

By completing your purchase, you confirm that:

  • You have reviewed and accepted our return criteria and timelines.

  • You agree to follow the return process as outlined in our policy.

  • In the event of a chargeback or dispute, this policy, along with all related order and communication records, may be used as supporting evidence.

Returns

If you are not satisfied with your purchase, you may return eligible items within 30 days of delivery, provided that the following conditions are met.

Eligibility Criteria

  • The item must be unused, unworn, and unwashed.

  • The item must be returned in its original packaging and condition.

  • Only normal handling and inspection of the product may have occurred.

  • The customer is responsible for return shipping and handling costs.

Returns will be processed within 7 business days after they have been received and inspected. We reserve the right to refuse returns if the product shows signs of misuse, excessive wear, or damage not attributable to us.

How to Return

To initiate a return:

Email us at info@langfords-luxe.com within 30 days of receiving your order.

Please include:

  • Your order number

  • The reason for your return

  • Photos of the product (if damaged or defective)

  • Your full name

  • Your shipping address

Please wait for our return instructions before sending your item.

Do not send products to the sender's address without prior approval, as unauthorized returns may be refused.

We recommend using a tracked shipping service and keeping your proof of shipment until your return has been fully processed.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 2 days of delivery by emailing info@langfords-luxe.com.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos (or a short video) showing the defect

After reviewing your request:

  • We may offer a replacement depending on the situation and product availability.

  • In certain cases, returning the defective item may not be necessary.

Replacement orders are generally processed within 7–14 business days.

Lost or Unclaimed Orders

If your package is lost during transit:

  • Contact our support team with your order number and tracking information.

  • We will assist you in filing a claim with the shipping carrier and arrange a replacement or refund if the package is officially confirmed as lost.

If a package is refused upon delivery, left unclaimed, or returned because an incorrect shipping address was provided, a CAD $35 fee will be deducted from your refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

You may cancel your order within 30 days of receiving it in accordance with applicable Canadian consumer protection laws.

Because our order fulfillment process is automated, orders cannot be cancelled once they have been shipped.

If your order has already been dispatched, you may return it after delivery following the return instructions above.

To request an order cancellation before shipment, please email info@langfords-luxe.com with your cancellation request.

Return shipping costs remain the responsibility of the customer.

Chargebacks & Dispute Resolution

If you experience any issue with your order, we kindly ask that you contact us first. Our customer support team is committed to resolving any concerns quickly and fairly.

If a chargeback or payment dispute is initiated, we may provide the payment provider or financial institution with supporting documentation, including:

  • Order confirmation

  • Shipping and tracking information

  • Email correspondence

  • Photos or other supporting evidence

Submitting a chargeback without first contacting us may delay the resolution process and could affect eligibility for future purchases.

Important Information

  • All approved returns must be shipped to our central warehouse in Asia at the customer's expense.

  • We are not responsible for shipping delays caused by carriers or customs authorities.

  • Hygiene-sensitive items that have been worn, used, or returned in an unsanitary condition cannot be accepted.

  • Return shipping and handling costs are not covered by Langford's Luxe.

Contact Us

If you have any questions regarding this Return Policy, please contact our Customer Support Team at:

Email: info@langfords-luxe.com

We're always happy to help.